Orders from our online shop can be returned within our 14- day return period directly to our stores or per mail. The return directly to our stores is free. For all returns (EU and non-EU) the return costs must be paid by the customer. In this case all costs will be refunded, including shipping costs paid with the order. If the customer is not willing to pay for the return, the return costs will be deducted when refunding the amount paid.
- The products have to be unworn and unwashed in their original condition
- The security seal as well as the price tag have to be undamaged
- Returning several goods at once is only possible if packed within one package
If these conditions are not fulfilled, we cannot accept your return request.
Procedure of return consignment:
- Apply for a return consignment via email to firstname.lastname@example.org.
- Please indicate the product number and the desired compensation
- You will subsequently receive our return tag and we will organize the pick-up of your package
- As soon as the package arrives at our office, we will check the condition of the product and initiate the recompense. You will receive an email on the incoming of the transport.
The refund is conducted solely through the used payment method.
For further information, visit our website email@example.com or contact us under +39 0472 20 05 58.
Orders from our online shop can be exchanged free of charge within the EU and within our 14-day withdrawal period (14 calendar days from date of delivery).
- The free exchange is possible only in a different size and color of the same article
- The goods has to be in its original condition (unworn, unwashed)
- The security seal and the label have to be intact
- All details like extra buttons, mounts, original shoe boxes with shoes etc. have to be undamaged and complete
- The return of several products has to be done in ONE package
Unfortunately, we do not offer replacements from outside of the EU.
You are welcome to contact us under +39 0472 20 05 58 (Monday through Friday from 8.00 am to 12.00 pm and from 2.00 pm to 5.00 pm) or via email: firstname.lastname@example.org.