Shipping

We are shipping to the EU and international. The packages are shipped with our logistics partner UPS during our office hours (MO-FR, 8.00 am until 12.00 pm and 2.00 pm until 5.00 pm), usually within 24 hours. All of our packages are insured for theft and damage. This is why we advise you to check the package for damage before accepting the delivery.

Within the EU the package will be delivered within 2 to 3 workdays, international delivery period is 3 to 7 days. Unfortunately, we cannot guarantee the delivery times.

Shipping costs

  • Italy: € 9,90 for orders under the value of € 49,00 – free shipping for orders above the value of € 49,00
  • EU: € 12,90 for orders under the value of € 150,00 – free shipping for orders above the value of € 150,00
  • Non-EU: € 49,90 for orders under the value of € 499,00 – free shipping for orders above the value of € 499,00

 

Orders from our online shop can be returned within our 14-day return period, which counts from the delivery date of the package. For returns the costs will be charged to the customer. If the customer orders the return shipment himself, the full order value will be refunded after the arrival of the package in our headquarters. However, if the customer wishes to return the goods on our behalf, the return costs will be deducted in any case from the refund. The returns are handled with our logistics partner UPS.

 

Package tracking

When the purchase left our facilities, you will be averted via e-mail and you will receive a tracking number with which you are able to locate your package.

Customs and taxes

Within the EU no customs or taxes have to be paid. For shipments outside the EU we deliver DDU (delivery duty unpaid). This means that all customs and/or extra charges and taxes have to be paid by the customer.